Customer Service Coordinator
职位 ID
269712
已发布
06-4月-2026
服务线
GWS Segment
职位类型
全职
地点
Remote - US - Remote - US - United States of America
About the Role: 

As a CBRE Customer Service Coordinator. you will provide information and resolve day-to-day issues in response to inquiries about products and services. 

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve  customer inquiries or concerns.
 
What You’ll Do:
  • Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. 
  • Generate and follow up on service request work orders for completion. 
  • Schedule meetings and coordinate logistics as needed. 
  • Update company systems, customer service databases, and spreadsheets.
  • Contact customers for updated information, as necessary. 
  • Run and distribute various ad hoc reports for review. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. 
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Evaluate and select solutions from established options.
  • Impact through clearly defined duties, methods, and tasks are described in detail.
  • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  • Deliver own output by following defined procedures and processes under close supervision
What You’ll Need: 

  • High School Diploma or GED with up to 2 years of job-related experience. 
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
  • Strong organizational skills with an inquisitive mindset. 
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作，使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法，旨在提供综合房地产解决方案。我们利用业内最强大的平台，为每位客户配备专属管理人，并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域，在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。

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