Customer Service Coordinator
ID de la Vacante
269712
Publicado
06-Abr-2026
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Remote - US - Remote - US - United States of America
About the Role: 

As a CBRE Customer Service Coordinator. you will provide information and resolve day-to-day issues in response to inquiries about products and services. 

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve  customer inquiries or concerns.
 
What You’ll Do:
  • Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. 
  • Generate and follow up on service request work orders for completion. 
  • Schedule meetings and coordinate logistics as needed. 
  • Update company systems, customer service databases, and spreadsheets.
  • Contact customers for updated information, as necessary. 
  • Run and distribute various ad hoc reports for review. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. 
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Evaluate and select solutions from established options.
  • Impact through clearly defined duties, methods, and tasks are described in detail.
  • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  • Deliver own output by following defined procedures and processes under close supervision
What You’ll Need: 

  • High School Diploma or GED with up to 2 years of job-related experience. 
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
  • Strong organizational skills with an inquisitive mindset. 
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
CBRE GWS
CBRE Global Workplace Solutions (GWS) trabaja con los clientes para hacer que los bienes raíces sean un aporte de contribución significativo para la productividad y el rendimiento de la organización. Nuestro modelo de gestión de cuentas es la base de nuestro enfoque centrado en el cliente para ofrecer soluciones integradas de bienes raíces. A cada cliente se le confía un líder dedicado y cuenta con el respaldo de recursos regionales y globales, aprovechando la plataforma más robusta de la industria. CBRE GWS ofrece resultados consistentes y notablemente superiores para nuestros clientes en cada etapa del ciclo de vida, y en todas las industrias y geografías.

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