Account Operations Director
职位 ID
268307
已发布
25-3月-2026
服务线
GWS Segment
职位类型
全职
地点
Toronto - Ontario - Canada
About the Role:

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:
  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
  • Act as a key business partner to put in place initiatives and start process improvements.
  • Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
  • Manage client services support activities to drive the productivity of client-facing professionals.
  • Direct the business operations activities regionally. Develop partnerships with internal departments management.
  • Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
  • Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
  • Significantly improves and changes existing methods, processes, and standards within job discipline.
What You’ll Need:
  • Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Expert organizational skills and an advanced inquisitive mindset.
  • Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
 
Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作，使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法，旨在提供综合房地产解决方案。我们利用业内最强大的平台，为每位客户配备专属管理人，并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域，在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。

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