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Account Operations Director
Identifiant de l’emploi
268307
Publié
25-mar-2026
Gamme de services
GWS Segment
Type de rôle
Temps plein
Site(s)
Toronto - Ontario - Canada
About the Role:

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:
  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
  • Act as a key business partner to put in place initiatives and start process improvements.
  • Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
  • Manage client services support activities to drive the productivity of client-facing professionals.
  • Direct the business operations activities regionally. Develop partnerships with internal departments management.
  • Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
  • Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
  • Significantly improves and changes existing methods, processes, and standards within job discipline.
What You’ll Need:
  • Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Expert organizational skills and an advanced inquisitive mindset.
  • Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
 
Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
Equal Pay Disclaimer
The posting is for an existing vacancy with the organization.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Account Operations Director is between $150,000 annually and $160,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.


Déclaration sur l’accès à l’égalité en emploi:  CBRE est un employeur qui souscrit au principe de l’accès à l’égalité en emploi. Nous encourageons toutes les personnes à soumettre leur candidature, quels que soient leur race, leurs croyances, leur ascendance, leur origine nationale ou ethnique, leur couleur, leur âge, leur religion, leur sexe, leur orientation sexuelle, leur situation familiale, leur identité ou expression de genre, leur situation de handicap ou toute autre condition protégée par les lois fédérales, provinciales ou territoriales en vigueur.

Mesures d’adaptation pour les candidats:  CBRE valorise les différences de tous son personnel, actuel et futur, et reconnaît la contribution de chacun au succès de l’entreprise. CBRE prévoit des mesures d’adaptation raisonnables dans le cadre des procédures de candidature pour les personnes en situation de handicap. Si vous avez besoin d’une assistance en raison d’un handicap lors du processus de candidature ou de recrutement, veuillez en faire la demande par courriel à recruitingaccommodations@cbre.com ou par téléphone au +1 866 388-4346 (Canada) et au +1 866 225-3099 (États-Unis).

Separator

CBRE GWS
CBRE Solutions espaces globales (SEG) travaille avec les clients pour que l’immobilier contribue de manière importante à la productivité et au rendement de l’entreprise. Notre modèle de gestion de compte est au cœur de notre approche centrée sur le client pour offrir des solutions immobilières intégrées. Chaque client se voit confier à un responsable dédié et est soutenu par des ressources régionales et mondiales, tout en tirant parti de la plateforme la plus robuste de l’industrie. CBRE SEG fournit à ses clients des résultats supérieurs constants et mesurables à chaque étape du cycle de vie, dans tous les secteurs et toutes les régions du monde.

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