Account Operations Director
직무 ID
268307
게시됨
25-3월-2026
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Toronto - Ontario - Canada
About the Role:
As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.
This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You’ll Do:- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
- Act as a key business partner to put in place initiatives and start process improvements.
- Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
- Manage client services support activities to drive the productivity of client-facing professionals.
- Direct the business operations activities regionally. Develop partnerships with internal departments management.
- Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.
What You’ll Need:
- Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
- Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
CBRE GWS
CBRE Global Workplace Solutions(GWS)는 고객과 협력하여 부동산이 조직의 생산성과 성과에 의미 있게 기여할 수 있게 합니다. 당사의 계정 관리 모델은 통합된 부동산 솔루션을 제공하는 고객 중심 접근 방식의 핵심입니다. 고객사마다 전담 리더가 배정되며, 업계에서 가장 강력한 플랫폼을 활용하여 지역 및 글로벌 리소스의 지원을 받습니다. CBRE GWS는 전 산업과 지역에 걸쳐 수명 주기의 전 단계에서 고객에게 일관되고 측정 가능한 탁월한 결과를 제공합니다.
