Sr. Workplace Experience Manager - Redmond WA
ID Công việc
259186
Đã đăng
18-Tháng 2-2026
Đường dây dịch vụ
GWS Segment
Loại vai trò
Toàn thời gian
(Các) Địa điểm
Redmond - Washington - United States of America
About the Role: 

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. 

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. 

What You’ll Do: 

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. 
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department 
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. 
  • Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions. 
  • Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. 
  • Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings. 
  • Deliver the Service Business Continuity plan every six months and conduct required testing. 
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. 
  • Identify and solve technical and operational problems of complexity. 
  • Understand and recognize the broader impact across the department. 
  • Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need: 

  • HS Diploma or GED required. 
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.  
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.  
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. 
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.  
  • Extensive organizational skills and an advanced inquisitive mindset. 
CBRE GWS
CBRE Global Workplace Solutions (GWS) hợp tác với khách hàng để đưa lĩnh vực bất động sản trở thành một đóng góp quan trọng vào năng suất và hiệu suất của tổ chức. Mô hình quản lý tài khoản khách hàng của chúng tôi là trọng tâm trong phương pháp tiếp cận lấy khách hàng làm trung tâm để cung cấp các giải pháp bất động sản tích hợp. Mỗi khách hàng được giao phó cho một cán bộ chuyên trách và được hỗ trợ bởi các nguồn lực khu vực và toàn cầu, tận dụng nền tảng mạnh mẽ nhất trong ngành. CBRE GWS mang lại kết quả nhất quán, có thể đo lường được cho khách hàng của chúng tôi ở mọi giai đoạn của vòng đời và trên khắp các ngành cũng như khu vực địa lý.

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