Sr. Workplace Experience Manager - Redmond WA
ID do trabalho
259186
Publicado
18-Fev-2026
Linha de serviço
GWS Segment
Tipo de função
Período integral
Localização(ões)
Redmond - Washington - United States of America
About the Role: 

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. 

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. 

What You’ll Do: 

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. 
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department 
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. 
  • Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions. 
  • Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. 
  • Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings. 
  • Deliver the Service Business Continuity plan every six months and conduct required testing. 
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. 
  • Identify and solve technical and operational problems of complexity. 
  • Understand and recognize the broader impact across the department. 
  • Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need: 

  • HS Diploma or GED required. 
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.  
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.  
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. 
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.  
  • Extensive organizational skills and an advanced inquisitive mindset. 
CBRE GWS
A CBRE Global Workplace Solutions (GWS) trabalha com clientes para tornar o setor imobiliário um contribuinte significativo para a produtividade e o desempenho organizacional. Nosso modelo de gestão de contas está no centro da nossa abordagem centrada no cliente para oferecer soluções imobiliárias integradas. Cada cliente é atribuído a um líder dedicado e é apoiado por recursos regionais e globais, aproveitando a plataforma mais robusta do setor. A CBRE GWS oferece resultados superiores consistentes e mensuráveis para nossos clientes em todas as etapas do ciclo de vida e em todos os setores e regiões.

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