Sr. Workplace Experience Manager - Redmond WA
ID pracovní pozice
259186
Zveřejněno
18-úno-2026
Servisní linka
GWS Segment
Typ role
Plný úvazek
Oblasti zájmu
Správa Budov, Služby Zákazníkům
Pracoviště
Redmond - Washington - United States of America
About the Role: 

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. 

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. 

What You’ll Do: 

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. 
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department 
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. 
  • Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions. 
  • Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. 
  • Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings. 
  • Deliver the Service Business Continuity plan every six months and conduct required testing. 
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. 
  • Identify and solve technical and operational problems of complexity. 
  • Understand and recognize the broader impact across the department. 
  • Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need: 

  • HS Diploma or GED required. 
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.  
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.  
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. 
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.  
  • Extensive organizational skills and an advanced inquisitive mindset. 
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $130,000 annually and the maximum salary for the position is $150,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
CBRE GWS
Globální řešení pro pracoviště (GWS) společnosti CBRE spolupracuje s klienty na tom, aby nemovitosti byly významným přispěvatelem k produktivitě a výkonnosti organizace. Náš model správy účtů je jádrem našeho přístupu zaměřeného na klienta k poskytování integrovaných realitních řešení. Každému klientovi je přiřazen specializovaný vedoucí pracovník a je podporován regionálními a globálními zdroji s využitím nejrobustnější platformy v oboru. CBRE GWS poskytuje našim klientům konzistentní, měřitelně lepší výsledky v každé fázi životního cyklu, a to napříč odvětvími a geografickými oblastmi.

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