Helpdesk Executive
职位 ID
265672
已发布
11-3月-2026
职位类型
全职
地点
Chennai - Tamil Nadu - India
- Respond to incoming calls, emails, and messages related to service requests or issues.
- Log all queries and complaints in the helpdesk system.
- Provide first-level troubleshooting and guidance to users.
- Assign and escalate unresolved issues to relevant teams.
- Follow up on open tickets until closure.
- Maintain daily reports of calls, issues, and resolutions.
- Ensure customer satisfaction through timely and professional support.
- Coordinate with internal departments for quick problem resolution.
