Helpdesk Executive
Job ID
265672
Posted
11-Mar-2026
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Chennai - Tamil Nadu - India
  • Respond to incoming calls, emails, and messages related to service requests or issues.
  • Log all queries and complaints in the helpdesk system.
  • Provide first-level troubleshooting and guidance to users.
  • Assign and escalate unresolved issues to relevant teams.
  • Follow up on open tickets until closure.
  • Maintain daily reports of calls, issues, and resolutions.
  • Ensure customer satisfaction through timely and professional support.
  • Coordinate with internal departments for quick problem resolution.
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