Workplace Experience Coordinator - New York City, NY
ID de la Vacante
274368
Publicado
01-May-2026
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Manhattan - New York - United States of America, New York City - New York - United States of America
EXCITING OPPORTUNITY WITHIN A PRESTIGIOUS AND EXPANDING A.I. & TECH FIRM!!

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Creating a seamless, welcoming, and high-energy environment that empowers employees to do their best work every day.

What You’ll Do:

Front-of-House Excellence: Manage the visitor experience, ensuring a professional and warm first impression.

Facility Readiness: Conduct daily "sweeps" of high-touch areas (meeting rooms, kitchen, lounge) to maintain standard excellence.

Vendor Liaison: Act as the primary point of contact for cleaning, catering, and maintenance partners.

Engagement Support: Help plan and execute on-site events like "Town Halls" or cultural celebrations.

II. Key Success Metrics (KPIs)

To track impact, focus on these four pillars:

Employee Satisfaction (CSAT): Quarterly sentiment scores regarding office amenities and atmosphere.

Space Utilization: Regular tracking of meeting room and desk booking data.

Vendor Performance: Adherence to Service Level Agreements (SLAs) by external contractors.

Issue Resolution Time: Average time to close facility-related support tickets.

III. Operating Principles

Brevity in Communication: Use concise bullet points for status updates; focus on outcomes over activities.

Proactive Problem Solving: Identify facility needs before they become roadblocks for employees.

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • HS Diploma or GED or equivalent experience required.
  • A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
  • Open and flexible work schedules.
  • Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
  • Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
  • Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

Host
Host es una línea de servicios de CBRE, la organización de bienes raíces comerciales más grande del mundo. Nuestra misión es aumentar el bienestar individual, la productividad personal y la efectividad organizacional a través de servicios basados en la tecnología y dirigidos por personas. En pocas palabras: nuestro objetivo es ayudar a las personas a trabajar de manera más inteligente y a deleitarse al hacerlo. 

Nuestra oferta de experiencia conecta a los empleados con sus entornos, a través de la tecnología, los servicios y las comunidades que más importan. El conjunto de productos escalables de Host incluye servicios de calidad de conserjería proporcionados por talentosos “anfitriones” de CBRE; capacitación y certificación de servicio al cliente de clase mundial; y una poderosa plataforma tecnológica de nivel empresarial. 

La plataforma, que puede adaptarse a los requisitos específicos del cliente, cuenta con una sólida experiencia móvil que permite a los usuarios navegar por el lugar de trabajo, programar reuniones con colegas, reservar espacios de trabajo, usar servicios de alimentos y bebidas, y acceder a servicios de construcción y conserjería.

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