Sr. Workplace Experience Manager
Job-ID
264492
Publiceret
09-mar-2026
Afregningslinje
GWS Segment
Stillingstype
Fuldtid
Interesseområder
Bygningsledelse
Geografisk position(er)
Irvine - California - United States of America
Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

About the Role:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. 

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. 

What You’ll Do: 

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. 
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department 
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. 
  • Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions. 
  • Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. 
  • Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings. 
  • Deliver the Service Business Continuity plan every six months and conduct required testing. 
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. 
  • Identify and solve technical and operational problems of complexity. 
  • Understand and recognize the broader impact across the department. • Improve and change existing methods, processes, and standards within job discipline. 


What You’ll Need: 
  • HS Diploma or GED required. 
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. 
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. 
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. 
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. 
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
  • Extensive organizational skills and an advanced inquisitive mindset. 
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Workplace Experience Manager position is $130,000 annually with bonus eligibility and the maximum salary for the position is $155,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.  Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.  
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Host
Host er en servicelinje tilhørende CBRE, verdens største kommercielle ejendomsorganisation. Vores mission er at øge individuel trivsel, personlig produktivitet og organisatorisk effektivitet gennem personaledrevne og tekniske serviceydelser. Kort sagt: Vores mål er at hjælpe folk med at arbejde smartere og øge deres glæde ved at gøre det. 

Vores erfaring forbinder medarbejdere med deres omgivelser – via teknologi, faciliteter, der betyder mest. Værtens skalerbare produktpakke omfatter receptionist-tjenester af høj kvalitet leveret af talentfulde CBRE-"værter", kundeservicetræning og -certificering i verdensklasse og en stærk teknologiplatform i virksomhedsklasse. 

Platformen, der kan tilpasses specifikke kundekrav, har en robust mobiloplevelse, der giver brugerne mulighed for at navigere arbejdspladsen, planlægge møder med kolleger, reservere arbejdspladser, bruge mad- og drikkevaretjenester og få adgang til bygnings- og receptionist-tjenester.

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