Sr. Workplace Experience Manager
职位 ID
264492
已发布
09-3月-2026
服务线
GWS Segment
职位类型
全职
地点
Irvine - California - United States of America
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
About the Role:
As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
- Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
- Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.
- Deliver the Service Business Continuity plan every six months and conduct required testing.
- Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
- Identify and solve technical and operational problems of complexity.
- Understand and recognize the broader impact across the department. • Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need:
- HS Diploma or GED required.
- Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills and an advanced inquisitive mindset.
Host
Host 是全球最大商业房地产组织 CBRE 的服务线。我们的使命是通过以人为本、技术支持的服务，提升个人幸福感以及个人生产力和组织效率。简而言之：我们的目标是帮助人们更智能地开展工作并享受其中。
我们的体验服务通过最重要的技术、设施和社群将员工与所处的环境联系起来。Host 的可扩展产品套件包括由出色的 CBRE“Host”提供的礼宾级服务；世界一流的客户服务培训和认证；以及强大的企业级技术平台。
该平台可根据客户的特定需求量身定制，具有稳健的移动体验功能，可供用户在工作场所进行导航、安排与同事的会议、预订工作区域、使用餐饮服务，以及进入建筑和礼宾服务。
