Helpdesk Personnel
职位 ID
248726
已发布
26-12月-2025
职位类型
全职
地点
Chennai - Tamil Nadu - India
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Log and track all support requests in the ticketing system.
- Escalate unresolved issues to the appropriate technical team.
- Assist in installing and configuring computer systems and applications.
- Maintain documentation of issues and solutions for future reference.
- Ensure timely resolution of queries to meet SLA requirements.
