Helpdesk Personnel
Job ID
248726
Posted
26-Dec-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Chennai - Tamil Nadu - India

Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log and track all support requests in the ticketing system.
  • Escalate unresolved issues to the appropriate technical team.
  • Assist in installing and configuring computer systems and applications.
  • Maintain documentation of issues and solutions for future reference.
  • Ensure timely resolution of queries to meet SLA requirements.


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