Contract Support Associate - Durham, NC
职位 ID
262858
已发布
03-3月-2026
服务线
GWS Segment
职位类型
全职
地点
Durham - North Carolina - United States of America
Global Workplace Solutions (GWS) – Local delivers tailored, hard services-led facility management solutions. We self-perform core services while collaborating with top-tier soft service providers to offer customized facility and project management. Our agile, accountable approach ensures efficient service delivery. In addition to our core capabilities, we provide direct access to best-in-class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role
As a Contract Support Associate, you will play a key role in supporting the delivery of a client account. This includes financial and operational administration, vendor coordination, workflow and CMMS management, and customer service. You will work closely with the Account Leader and site teams to ensure smooth operations and exceptional service delivery.
What you’ll do
• Serve as the first point of contact for client inquiries, ensuring timely, courteous, and effective communication.
• Support account governance through financial reporting (WIP, Debt, OPO, Invoice Pool), data analysis, and budget tracking.
• Manage customer billing, ensuring accuracy in margins, invoicing, and compliance with company and client policies.
• Coordinate vendor onboarding and manage subcontractor documentation for reactive and planned maintenance.
• Maintain and update the account’s web quote system and CMMS, ensuring accurate job status and data integrity.
• Monitor Helpdesk activity, log service requests, and coordinate timely resolution with internal teams and vendors.
• Prepare internal and client-facing reports, attend meetings, and document minutes.
• Ensure compliance with Health & Safety (HSE) standards and maintain QHSE documentation.
• Support monthly business reviews and contract performance reporting.
• Recommend process improvements and cost-saving initiatives to enhance operational efficiency.
What You’ll Need:
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• High School Diploma or GED required; Associate’s degree in Accounting, Finance, or related field preferred.
• 3–4 years of relevant experience in administrative, financial, or contract support roles.
• Strong understanding of financial processes, including invoicing, purchase orders, and cost tracking.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to analyze and solve problems independently.
• Advanced math skills, including percentages, markups, and discounts.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作，使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法，旨在提供综合房地产解决方案。我们利用业内最强大的平台，为每位客户配备专属管理人，并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域，在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。
