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As a CBRE Workplace Experience Receptionist, you will serve as the as the initial point of contact for all visitors, vendors, and employees at our corporate office in Glendale, CA. This role is pivotal in cultivating a welcoming and professional environment, ensuring an exceptional experience for all. You will be responsible for comprehensive front desk operations, delivering superior customer service, and providing essential administrative, and facilities support to guarantee seamless workplace functionality. This is a dynamic, client-facing position that requires an individual with a positive demeanor and demonstrated ability to efficiently manage multiple priorities.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• Manage a variety of front desk and administrative duties, serving as the first point of contact for all visitors and vendors.
• Provide exceptional customer service to all guests, fostering a welcoming and professional environment.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Effectively manage and prioritize multiple tasks simultaneously in a fast-paced environment.
• Demonstrate initiative during downtime, proactively identifying and addressing workplace needs and taking ownership of the overall appearance and functionality of the space.
• Conduct regular walkthroughs of the office to identify and address any issues related to maintenance, restocking, or janitorial services.
• Submit work orders promptly for repairs or other facilities services requiring attention.
• Manage office supply inventory, including ordering, stocking, and ensuring adequate supplies are always on hand.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Assist with the setup and preparation of meetings and meeting rooms, ensuring they are clean, organized, and ready for use.
• Manage the meeting room calendar efficiently, coordinating bookings and resolving scheduling conflicts.
• Utilize Microsoft Office Suite (Outlook, Word, Excel) and Google Suite to track information and manage administrative tasks.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

• High School Diploma or GED with up to 2 years of job-related experience.
• Prior experience in hospitality or front desk reception in a corporate setting.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.