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As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests for a global technology client account.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Previous experience as a Workplace Coordinator or similar front‑of‑house/client‑facing role, ideally within a corporate office environment.
• Proven ability to follow established work routines, standards, and procedures, ensuring consistency and compliance across all workplace activities.
• Strong communication skills, both written and verbal to exchange clear, straightforward information and interact professionally with employees, vendors, and guests.
• Demonstrated customer service excellence, with the ability to create a warm, positive first impression and handle inquiries or issues with professionalism and empathy.
• Highly organized with strong attention to detail, capable of managing multiple tasks, events, and service requests simultaneously.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Ability to adhere to security, safety, and emergency procedures, responding appropriately and escalating issues when necessary.