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As a CBRE Critical Services Manager, you will manage the department that resolves and completes day-to-day work orders to meet customer satisfaction.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review work logs and outstanding items through the in-house system to ensure completion. Retain records and present to client upon request.
• Require contractors and staff to comply with all company, client safety, and security requirements. Approve new vendors and maintain relationships with current ones.
• Develop and implement critical services training programs.
• Meet regularly with Sr management and key stakeholders to provide status reports.
• Share advanced expertise and industry experience with the team to help resolve operational problems.
• Evaluate Planned Preventative Maintenance assessments of plant and equipment and approve improvements and upgrades.
• Confirm all out-of-line situations are documented with incident reports and resolved within a timely manner.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.