Customer Service Coordinator - Second Shift
Jobb-ID
266084
Annonserad
16-Mar-2026
Servicelinje
GWS Segment
Rolltyp
Heltid
Areas of Interest
Kundservice
Plats/platser
Greenville - Texas - United States of America

About the role

In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards.

This is an onsite role. 
Shift: Second
Days: Tuesday - Saturday
Hourly Rate: $17.75

What you’ll do

  • Monitor systems, receive calls, create tickets in ticketing system, and dispatch following strict guidelines for alarm handling.
  • Capable of running daily reports to assist Property Management field personnel in troubleshooting and validating alarm reports.
  • Generate and dispatch service request work orders for completion by vendors.
  • Build and distribute effective communications regarding training opportunities and updates for the department or service line.
  • Assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat, and Call Center procedures.

What you’ll need

  • High school diploma or GED required. Minimum two years of related experience.
  • Ability to understand and carry out general instructions and problem solve in standard situations.
  • Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Why CBRE?

  • Employee Benefits: CBRE provides competitive benefits packages, including health insurance, retirement plans, wellness programs, and other perks that support employee well-being and work-life balance.
  • Diverse Work Environment: CBRE promotes diversity and inclusivity in the workplace, fostering a collaborative and supportive environment for employees from various backgrounds.
  • Career Development: CBRE emphasizes professional growth and development, offering training programs, mentorship opportunities, and the chance to advance within the company.

Disclaimers

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
CBRE GWS
CBRE Global Workplace Solutions (GWS) samarbetar med kunder för att göra fastigheter till ett meningsfullt bidrag till organisatorisk produktivitet och resultat. Vår kontohanteringsmodell är kärnan i vår kundfokuserade strategi för att leverera integrerade fastighetslösningar. Varje kund har en engagerad ledare som supporteras av regionala och globala resurser, vilket ger tillgång till branschens mest robusta plattform. CBRE GWS levererar konsekventa, mätbart överlägsna resultat till våra kunder i varje steg av livscykeln, och inom olika branscher och geografiska områden.

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