Workplace Experience Manager - New York City, NY (Bachelor Degree Required)
ID do trabalho
264468
Publicado
06-Mar-2026
Linha de serviço
GWS Segment
Tipo de função
Período integral
Localização(ões)
Manhattan - New York - United States of America, New York City - New York - United States of America
About the Role:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Hospitality, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees across EMEA and APAC. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop and action strategic solutions via client request approval.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor relationships. Approve negotiations for contract services. Manage budgets, manage PO creation and approvals, inventory, and data and analytics to improve operational processes.
• Greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties.
• Provides coordination and support for the delivery of workplace services like Reception, Switchboard, and Room Management. A/V Support, Meeting and event management and coordination. Loading Bay, Supply ordering, Equipment Care, etc.
• Maintains awareness of the workspace. Work closely with other vendors to maintain and safe and comfortable environment
• Processes supplies orders in alignment with client inventory processes and systems
• Responds to client requests and feedback with accurate and detailed information according to specific instances.
• Collects, sorts and distributes mail from delivery locations to a central mail room as well as designated desk areas on-site.
• Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
• Deliver the Service Business Continuity plan and conduct required client and team feedback surveys.
• Apply a broad knowledge of the business, own discipline, and how discipline integrates with others to achieve team and departmental objectives.
• Build and develop materials that align with client and CBRE guidelines. Maintain the integrity of data input and other digital tools associated with service deliverables.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broad impacts across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
  • Bachelor's Degree required with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset
  • As a Supervisor / Manager:
  • While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 
  • Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
  • Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
  • Support stop work authority when it is exercised in good faith
  • Communicate any / all potential workplace hazards and workplace procedures.

Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more.

Host
A Host é uma linha de serviços da CBRE, a maior organização imobiliária comercial do mundo. Nossa missão é aumentar o bem-estar individual, a produtividade pessoal e a eficácia organizacional por meio de serviços baseados em tecnologia e liderados por pessoas. Simplificando: nosso objetivo é ajudar as pessoas a trabalhar de forma mais inteligente e a se encantar ao fazê-lo. 

Nossa oferta de experiência conecta os funcionários aos seus ambientes por meio de tecnologia, comodidades e comunidades que mais importam. O conjunto de produtos escaláveis da Host inclui serviços de qualidade de concierge fornecidos por talentosos "hosts" da CBRE; treinamento e certificação de atendimento ao cliente de nível internacional; e uma plataforma de tecnologia de nível empresarial robusta. 

A plataforma, que pode ser adaptada aos requisitos específicos do cliente, apresenta uma experiência móvel robusta que permite aos usuários navegar no local de trabalho, agendar reuniões com colegas, reservar espaços de trabalho, usar serviços de alimentos e bebidas e acessar serviços de construção e concierge.

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