Workplace Experience Manager - New York City, NY (Bachelor Degree Required)
Vacature-ID
264468
Geplaatst
06-mrt-2026
Servicelijn
GWS Segment
Soort baan
Voltijd
Interessegebieden
Administratief, Klantenservice, Facilitair Management
Locaties
Manhattan - New York - United States of America, New York City - New York - United States of America
About the Role:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Hospitality, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees across EMEA and APAC. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop and action strategic solutions via client request approval.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor relationships. Approve negotiations for contract services. Manage budgets, manage PO creation and approvals, inventory, and data and analytics to improve operational processes.
• Greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties.
• Provides coordination and support for the delivery of workplace services like Reception, Switchboard, and Room Management. A/V Support, Meeting and event management and coordination. Loading Bay, Supply ordering, Equipment Care, etc.
• Maintains awareness of the workspace. Work closely with other vendors to maintain and safe and comfortable environment
• Processes supplies orders in alignment with client inventory processes and systems
• Responds to client requests and feedback with accurate and detailed information according to specific instances.
• Collects, sorts and distributes mail from delivery locations to a central mail room as well as designated desk areas on-site.
• Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
• Deliver the Service Business Continuity plan and conduct required client and team feedback surveys.
• Apply a broad knowledge of the business, own discipline, and how discipline integrates with others to achieve team and departmental objectives.
• Build and develop materials that align with client and CBRE guidelines. Maintain the integrity of data input and other digital tools associated with service deliverables.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broad impacts across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
  • Bachelor's Degree required with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset
  • As a Supervisor / Manager:
  • While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 
  • Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
  • Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
  • Support stop work authority when it is exercised in good faith
  • Communicate any / all potential workplace hazards and workplace procedures.

Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Manager position is $100,000 annually and the maximum salary for the Workplace Experience Manager position is $110,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.  Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. 
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. 

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. 

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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