Sr. Workplace Experience Manager (Hybrid)
직무 ID
264492
게시됨
09-3월-2026
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Irvine - California - United States of America
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
About the Role:
As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
- Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
- Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.
- Deliver the Service Business Continuity plan every six months and conduct required testing.
- Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
- Identify and solve technical and operational problems of complexity.
- Understand and recognize the broader impact across the department. • Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need:
- HS Diploma or GED required.
- Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills and an advanced inquisitive mindset.
Host
Host는 세계 최대의 상업용 부동산 조직인 CBRE의 서비스 라인입니다. 당사의 사명은 사람 중심의 기술 기반 서비스를 통해 개인의 웰빙과 생산성, 조직 효율성을 높이는 것입니다. 간단히 말해, 당사의 목표는 사람들이 더 스마트하고 즐겁게 일하도록 돕는 것입니다.
당사가 제공하는 경험 서비스는 직원들이 기술, 편의 시설 및 가장 중요한 커뮤니티를 통해 자신의 환경에 연결할 수 있도록 합니다. Host의 확장 가능한 제품군에는 유능한 CBRE ‘호스트’가 제공하는 컨시어지 급의 서비스와 세계 정상급 고객 서비스 교육 및 인증, 그리고 강력한 엔터프라이즈급 기술 플랫폼이 포함됩니다.
특정 고객의 요구에 맞춰 조정할 수 있는 이 플랫폼은 사용자가 일터를 탐색하고, 동료와의 회의를 예약하고, 업무 공간을 예약하고, 식음료 서비스를 이용하고, 건물 및 컨시어지 서비스에 액세스할 수 있는 강력한 모바일 경험을 제공합니다.
