Sr. Workplace Experience Manager (Hybrid)
求人ID
264492
掲載
09-3月-2026
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Irvine - California - United States of America
Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

About the Role:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. 

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. 

What You’ll Do: 

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. 
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department 
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. 
  • Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions. 
  • Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. 
  • Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings. 
  • Deliver the Service Business Continuity plan every six months and conduct required testing. 
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. 
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. 
  • Identify and solve technical and operational problems of complexity. 
  • Understand and recognize the broader impact across the department. • Improve and change existing methods, processes, and standards within job discipline. 


What You’ll Need: 
  • HS Diploma or GED required. 
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. 
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. 
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. 
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. 
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
  • Extensive organizational skills and an advanced inquisitive mindset. 
Host
Hostは、世界最大の事業用不動産企業であるCBREのサービスラインの一つです。当社の使命は、最新のテクノロジーを活用することで、個人の生産性やウェルビーイング、組織の価値を高めることです。当社の目標は、人々がより効率的・効果的に、また、充実して楽しく働くことができるようにサポートすることです。 

当社の提供するテクノロジー、アメニティ、コミュニティのサービスを通じて、従業員は最適な環境を体感することができます。Hostのスケーラブルな商品群には、有能なCBRE「主催者」が提供するコンシェルジュ品質のサービス、世界クラスの顧客サービス研修と認定、強力な企業レベルの技術プラットフォームが含まれます。 

このプラットフォームは、顧客のニーズに合わせてカスタマイズでき、以下のような機能が利用できます。フレキシブルな仕事場の予約・選択。同僚との会議調整。飲食サービス・ビルサービス・コンシェルジュサービスなど。これらはすべてモバイル対応しています。

詳細
戻る