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Workplace Experience Supervisor
Identifiant de l’emploi
267506
Publié
27-mar-2026
Gamme de services
GWS Segment
Type de rôle
Temps plein
Site(s)
Toronto - Ontario - Canada
About the Role

As a CBRE Workplace Experience Supervisor, you will oversee a team responsible for delivering exceptional workplace experience services across multiple sites. This role is part of the Workplace Experience function and ensures world-class customer service for both clients and visitors across the assigned locations.

What You’ll Do

Coordinate and manage the team’s daily activities, including establishing work schedules, assigning tasks, and cross‑training staff to ensure consistent service delivery.
Maintain records of operational costs and review invoices, ensuring adherence to budgetary guidelines and operational standards.
Respond to key client requests or concerns, serving as an escalation point to ensure timely, professional resolution aligned with workplace service standards.
Review and approve client-facing materials to ensure alignment with brand guidelines, while maintaining the integrity of databases and digital tools supporting service delivery.
Develop and maintain vendor partnerships with a focus on efficiency and cost‑effectiveness. Support contract negotiations and ensure all vendors meet contractual and insurance requirements.
Deliver a comprehensive orientation experience to new employees and implement practices that help the team consistently meet operational objectives.
Ensure compliance with established safety standards for employees, clients, and vendors, and support the execution of the Service Business Continuity plan.
Address complex operational challenges and identify effective solutions to support team and client objectives.
Develop and apply new methods to enhance team effectiveness and service delivery.
Directly influence team performance and contribute to the success of related workplace experience teams.
Drive personal and team outcomes that support positive client and workplace experience results.
Lead by example, modeling behaviors aligned with CBRE RISE values. Support and develop the team in applying best practices and procedures, fostering collaboration and consensus.


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What You’ll Need

High School Diploma or GED with 5+ years of relevant experience; supervisory experience preferred.
Comprehensive understanding of processes, procedures, and systems within the Workplace Experience function, with foundational knowledge of related operational functions.
Ability to clearly communicate complex concepts and sensitive information to various stakeholders.
Proficiency in Microsoft Office products, including Word, Excel, and Outlook, to support reporting and operational coordination.
Excellent organizational skills and a proactive, inquisitive approach to problem‑solving and service excellence.


Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
 
Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.


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Equal Pay Disclaimer
The posting is for an existing vacancy with the organization.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Workplace Experience Supervisor is between $90,000 annually and $100,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Déclaration sur l’accès à l’égalité en emploi:  CBRE est un employeur qui souscrit au principe de l’accès à l’égalité en emploi. Nous encourageons toutes les personnes à soumettre leur candidature, quels que soient leur race, leurs croyances, leur ascendance, leur origine nationale ou ethnique, leur couleur, leur âge, leur religion, leur sexe, leur orientation sexuelle, leur situation familiale, leur identité ou expression de genre, leur situation de handicap ou toute autre condition protégée par les lois fédérales, provinciales ou territoriales en vigueur.

Mesures d’adaptation pour les candidats:  CBRE valorise les différences de tous son personnel, actuel et futur, et reconnaît la contribution de chacun au succès de l’entreprise. CBRE prévoit des mesures d’adaptation raisonnables dans le cadre des procédures de candidature pour les personnes en situation de handicap. Si vous avez besoin d’une assistance en raison d’un handicap lors du processus de candidature ou de recrutement, veuillez en faire la demande par courriel à recruitingaccommodations@cbre.com ou par téléphone au +1 866 388-4346 (Canada) et au +1 866 225-3099 (États-Unis).

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CBRE GWS
CBRE Solutions espaces globales (SEG) travaille avec les clients pour que l’immobilier contribue de manière importante à la productivité et au rendement de l’entreprise. Notre modèle de gestion de compte est au cœur de notre approche centrée sur le client pour offrir des solutions immobilières intégrées. Chaque client se voit confier à un responsable dédié et est soutenu par des ressources régionales et mondiales, tout en tirant parti de la plateforme la plus robuste de l’industrie. CBRE SEG fournit à ses clients des résultats supérieurs constants et mesurables à chaque étape du cycle de vie, dans tous les secteurs et toutes les régions du monde.

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