Workplace Experience Supervisor
Job ID
267506
Posted
27-Mar-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management, Workplace Strategy
Location(s)
Toronto - Ontario - Canada
About the Role

As a CBRE Workplace Experience Supervisor, you will oversee a team responsible for delivering exceptional workplace experience services across multiple sites. This role is part of the Workplace Experience function and ensures world-class customer service for both clients and visitors across the assigned locations.

What You’ll Do

Coordinate and manage the team’s daily activities, including establishing work schedules, assigning tasks, and cross‑training staff to ensure consistent service delivery.
Maintain records of operational costs and review invoices, ensuring adherence to budgetary guidelines and operational standards.
Respond to key client requests or concerns, serving as an escalation point to ensure timely, professional resolution aligned with workplace service standards.
Review and approve client-facing materials to ensure alignment with brand guidelines, while maintaining the integrity of databases and digital tools supporting service delivery.
Develop and maintain vendor partnerships with a focus on efficiency and cost‑effectiveness. Support contract negotiations and ensure all vendors meet contractual and insurance requirements.
Deliver a comprehensive orientation experience to new employees and implement practices that help the team consistently meet operational objectives.
Ensure compliance with established safety standards for employees, clients, and vendors, and support the execution of the Service Business Continuity plan.
Address complex operational challenges and identify effective solutions to support team and client objectives.
Develop and apply new methods to enhance team effectiveness and service delivery.
Directly influence team performance and contribute to the success of related workplace experience teams.
Drive personal and team outcomes that support positive client and workplace experience results.
Lead by example, modeling behaviors aligned with CBRE RISE values. Support and develop the team in applying best practices and procedures, fostering collaboration and consensus.


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What You’ll Need

High School Diploma or GED with 5+ years of relevant experience; supervisory experience preferred.
Comprehensive understanding of processes, procedures, and systems within the Workplace Experience function, with foundational knowledge of related operational functions.
Ability to clearly communicate complex concepts and sensitive information to various stakeholders.
Proficiency in Microsoft Office products, including Word, Excel, and Outlook, to support reporting and operational coordination.
Excellent organizational skills and a proactive, inquisitive approach to problem‑solving and service excellence.


Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
 
Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.


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The posting is for an existing vacancy with the organization.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Workplace Experience Supervisor is between $90,000 annually and $100,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Equal Employment Opportunity Statement:  CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations:  CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)

CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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