Развивайте кариерата си и потенциала си в CBRE

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. 

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. 

About the Role:

As a CBRE Contract Support, exceptional customer service is essential.  The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You’ll Do:

·         Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.

·         Understand the scope of the customer contract and ensure that all work is carried out accordingly.

·         Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.

·         Coordinate and onboard vendors for reactive and planned works, and manage sub-contractor paperwork.

·         Review processed invoices and ensure accurate cost center coding.

·         Coordinate the billing application, calculating margins, raising invoices and submitting to clients.

·         Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.

·         Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.

·         Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.

·         Deliver monthly reporting support on Contract and Business Unit Reviews.

·         Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.

·         Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.

·         Recommend enhancements to current procedures and solutions to boost the team's efficiency.

This is not a comprehensive list of job requirements, additional tasks may be included.