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As a CBRE Mail Services Associate, you will be responsible for the comprehensive management of mailroom operations within a pharmaceutical company setting. This includes overseeing all aspects of mail and package handling for a specific building or campus. A key component of this role is providing great customer service, ensuring accuracy, efficiency, and a positive experience for all recipients. This is a Monday through Friday, 1st shift position, requiring your presence onsite to ensure efficient and timely mail delivery and processing.

This role falls under the Office Operations function. You will be providing essential office support services to the client, business functions, and individual contributors within the organization. This position is vital in maintaining a smooth and productive work environment by ensuring the effective flow of mail and packages and delivering exceptional customer service.

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Work with team to apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.