Receptionist
职位 ID
271404
已发布
20-4月-2026
服务线
GWS Segment
职位类型
全职
地点
Shrewsbury - England - United Kingdom of Great Britain and Northern Ireland
Overview
The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction. The individual will assist the Facilities team to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role.
Reporting to: Site Lead UK & I
Responsibilities
• Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc.
• Ensure guests are greeted & welcomed courteously and their needs are anticpiated at all times.
• Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Site Lead.
• Efficient guest registration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Take responsibility for managing key tasks at reception and reservation.
• Prepare and distribute weekly/monthly reports.
• Administer the bookings for meeting rooms and inductions.
• Complete regular meeting room checks and building walkthroughs – report all issues to Facilities team.
• To be competent and confident in the use of a range of relevant IT systems.
• To undertake general team administration duties for the Facilities Management operation as directed.
• Ensure the reception desk is kept immaculate and tidy at all times.
• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Respond appropriately to customer queries and escalate as appropriate.
• Contribution to and use of the Customer Service team noticeboard at all times.
• Back fill for Facilities team when required to support contract requirement.
Compliance Management
• Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services.
• Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided.
• Support the Facilities team with continuous improvement to services and procedures.
• Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner.
• Ensure adherence to site Security and H&S practices
• Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
• Must know where the fire exits and stairs, fire break-glasses and muster points are located.
People & Performance Management
• To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members.
• Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery.
• Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout.
• Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.
• Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across site.
• Ensure prompt and seamless handover of information and special requests between shifts.
• Support the CBRE team with cross training other members.
• Willingness to Learn
• Service Delivery
• Quality Standards, Image and Innovation
• Planning, Prioritising and Organising
• Problem Solving
• Trustworthy and Discreet
Passion
• Self Motivation
• Team Player
• Living the Brand
Customer Service
• Service Excellence
• Effective Interaction with Others
• Communication
• Continuous Improvement
Skills & experience
• Strong customer services skills and experience within a high profile environment.
• Present a self- image of confidence and authority to enable effective customer service delivery.
• Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
• Ability to easily memorise names and recognise individuals’ particulars.
• Ability to provide services to the highest specification within a Corporate Head Office Building.
• Strong team player within a Customer Service team and Service Providers.
• Ability to manage service disruptions in a seamless manner via effective use of the team’s resources so as to maintain business as usual activity.
• Ability to motivate self and others, excellent time management and organisational skills.
• Excellent computer skills and the ability to learn new software and systems.
• Previous experience in operating a resource or a hotel reservation system.
Training & qualifications
• Computer literate
• Experience of operating within a Customer Service environment providing reception services to the highest standard.
Performance excellence
• At a formal level the job holder will be charged with a number of Customer Service/relationship objectives as part of their annual appraisal and development plan.
• At an informal level the individual will be encouraged to actively participate in the customer service and wider FM team to drive continuous improvement.
Working times Operate to an average 40 hours working week, delivering services between the hours of 08.00-17.00 hrs Monday - Friday.
CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作，使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法，旨在提供综合房地产解决方案。我们利用业内最强大的平台，为每位客户配备专属管理人，并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域，在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。
