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Responsibilities

·       Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.

·       Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.

·       Assume full responsibility for management of soft services against contracted scope of works.

·       Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.

·       Coordination  of site events (Festivals and Special events needs)

·       Day to day supervision of the Janitorial teams

·       Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.

·       Ensure that all costs and expenditure are within the budgeted levels

·       Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.

·       Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness

·       Client and customer retention and satisfaction

·       Plan and implement training programs for department staff and clients.

·       Analyze, develop, and design solutions to reporting requests.

·       Design and implement reports to measure service performance metrics.

·       Evaluate and maintain help desk software; oversee preparation and distribution of system updates.

·       Monitor budget; review and approve purchase orders.

·       Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards

·       Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.

·       Schedules space usage controls key issuance and building security; prepares calendars and maintains records.

·       Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.

·       Prepares scheduled and periodic reports of facility usage, maintenance, and condition.

·       Maintains and orders equipment and supplies for facility operations.