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Job Details

Job Title: Customer Service Representative (Remote)

Job Information

• Job Family / Function: Operations / Customer Service
• Location: Remote (U.S. East Coast based)
• Shift Schedule:
  • Sunday: 10:30 AM – 7:30 PM ET
  • Monday: 11:00 AM – 7:00 PM ET
  • Tuesday: 11:00 AM – 7:00 PM ET
  • Wednesday: 11:00 AM – 7:00 PM ET
  • Thursday: OFF
  • Friday: OFF
  • Saturday: 10:00 AM – 7:00 PM ET
• Pay Rate: $18.00 per hour

About the Role

As a CBRE Customer Service Representative, you will provide front‑line support for a major telecommunications client, responding to facility-related service requests and inquiries across multiple channels. This is a fully remote role supporting a high‑volume, fast‑paced environment where customer experience and responsiveness are critical.

This position is part of the Operations and Customer Service function, which supports day‑to‑day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. You will serve as a key point of contact between customers, vendors, and internal teams to ensure timely and effective resolution of issues.

What You’ll Do

• Answer incoming service requests via phone, chat, email, and online portals related to facility and maintenance issues.
• Generate and dispatch service request work orders to vendors for completion.
• Schedule conference rooms and audio‑visual equipment as requested.
• Respond to customer inquiries and concerns and follow up to ensure satisfaction.
• Update the Computer Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate and timely information.
• Contact customers to gather additional details and clearly explain work order processes and next steps.
• Run, review, and distribute customer service and performance reports as needed.
• Assist with training new hires or temporary employees on CMMS tools, customer service platforms, and call center procedures as required.
• Provide informal guidance or technical assistance to coworkers.
• Perform other duties as assigned to support operational needs.

What You’ll Need

• High School Diploma or GED required.
• Minimum of two (2) years of related experience; call center or customer service experience preferred.
• Ability to type 45–50 words per minute.
• Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong written and verbal communication skills with the ability to interpret instructions and respond to common inquiries or complaints.
• Basic analytical and problem‑solving skills with the ability to follow standard procedures.
• Ability to work independently in a remote environment while meeting deadlines and performance expectations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Employment is contingent upon the successful completion of CBRE pre‑employment screening, which may include a criminal background check, employment verification, drug screen, and other job‑related assessments, in accordance with applicable laws.