About CBRE:

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with a revenue of $40.6 Billion and more than 155,000 employees (excluding affiliate offices). CBRE has been on the Fortune 500 list each year since 2008, ranking #128.

Key Responsibilities

Technical Leadership & Architecture

·       Serve as a technical authority for the ServiceNow platform across multiple domains (ITSM, ITOM, CSM, HRSD, SecOps, GRC, SPM).

·       Define platform architecture, design patterns, and development standards aligned with ServiceNow best practices.

·       Lead complex solution designs, including integrations, data models, custom applications, and scoped apps.

·       Review and approve high impact technical designs, scripts, and integrations.

Platform Engineering & Development

·       Design and develop high quality, reusable, and scalable ServiceNow solutions, including:

·       Business Rules, Script Includes, UI Actions

·       Flow Designer & IntegrationHub

·       Service Portal / Employee Center / UI Builder

·       CMDB & Discovery customizations

·       Custom applications and APIs

·       Ensure upgrade safe development with minimal technical debt.

·       Drive automation-first and low code/no code adoption where appropriate.

Governance, Quality & Performance

·       Establish and enforce coding standards, review practices, and CI/CD pipelines.

·       Own platform performance, security, and compliance posture.

·       Proactively identify and remediate:

o   Performance bottlenecks

o   Anti patterns

o   Over customization risks

o   Partner with InfoSec and Risk teams on access controls, data privacy, and audit readiness.

Mentorship & Engineering Excellence

·       Mentor Senior Engineers and Lead Developers, elevating overall team capability.

·       Conduct design reviews, code reviews, and technical deep dives.

·       Promote a culture of engineering excellence, documentation, and continuous learning.

·       Act as a technical escalation point for critical incidents or complex defects.

Stakeholder Collaboration

·       Collaborate with:

·       Enterprise Architects

·       Product Owners & Platform Owners

·       Business Process Owners

·       ServiceNow Practice & COE teams

·       Translate business requirements into robust technical solutions.

·       Provide technical guidance during roadmap planning and platform evolution.

Required Qualifications

·       Education

·       Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Experience

·       10+ years of overall software engineering experience.

·       7+ years of hands on ServiceNow development experience.

·       Proven experience working in large, multi instance, enterprise ServiceNow environments.

Technical Skills (Must Have)

Deep expertise in:

·       ServiceNow scripting (JavaScript, Glide API)

·       Flow Designer & IntegrationHub

·       CMDB, CSDM, Discovery, and Service Mapping

·       Strong experience with:

·       REST/SOAP integrations

·       Authentication (OAuth, SAML, MID Server)

·       Performance tuning and debugging

·       Experience with ServiceNow upgrade strategy and impact analysis.

Certifications (Highly Preferred)

·       ServiceNow Certified System Administrator (CSA)

·       ServiceNow Certified Application Developer (CAD)

·       ServiceNow Implementation Specialist (any domain)

·       ServiceNow Certified Technical Architect (CTA) – highly desirable