Helpdesk Coordinator

Location: London (Hybrid)

CBRE is the world’s leading provider of real estate services, powered by unmatched global expertise and a commitment to excellence. With over 70,000 employees across 48 countries, we deliver integrated facilities and corporate real estate solutions for some of the world’s most recognised brands.

We are now recruiting a Helpdesk Coordinator to join our team within Global Workplace Solutions. This is a fantastic opportunity for someone who is passionate about customer service, highly organised, and eager to be part of a fast‑paced, supportive environment.

The Role

As a Helpdesk Coordinator, you will be the first point of contact for our clients and internal teams—providing exceptional customer service and administrative support to keep our operations running smoothly. You will manage and maintain our CAFM system, ensuring that all tasks, requests, and reports are handled with accuracy and efficiency.

Key Responsibilities

Customer Service & Operations

• Act as the primary contact for helpdesk calls and emails, responding promptly and professionally.
• Log, prioritise, and assign reactive maintenance tasks using the CAFM system.
• Maintain clear communication between the Facilities team and end‑users throughout the lifecycle of all jobs.
• Apply a Right First Time approach to resolve issues swiftly whenever possible.
• Develop strong working relationships with engineers, subcontractors, and clients.

Quality & Reporting

• Oversee CAFM data, including PPM records, reactive tasks, and performance reporting.
• Support the preparation of monthly customer reports.
• Assist with evaluating subcontractor performance.
• Actively identify opportunities for process improvements and innovation.

People & Development

• Champion CBRE’s culture and values across the contract.
• Assist with timesheet and expense processing when required.
• Participate in training to support your professional growth.

Finance & Administration

• Obtain supplier quotes and upload them to internal systems for approval.
• Arrange agency cover and submit hours via the relevant portals.
• Update internal performance platforms as needed.
• Log hazards and customer feedback on the QHSE portal.

About You

We’re looking for someone who is:

• Organised – able to prioritise effectively and work in a structured way
• Detail-oriented – accurate and thorough in all tasks
• Logical & consistent – able to follow processes and maintain clarity
• Confident & assertive – able to communicate decisions clearly
• Persistent – follows tasks through to completion
• Customer-focused – always thinking of the impact on the customer and team

Why Join CBRE?

At CBRE, you’ll be part of a market-leading business with global reach, development opportunities, and an inclusive culture built on collaboration and excellence. You’ll play a vital role in supporting one of our key contracts and contributing to service delivery that exceeds client expectations.

Ready to Apply?

If you're proactive, dedicated, and looking for your next opportunity in a dynamic facilities environment, we’d love to hear from you.