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The role is diverse, challenging and provides a unique career and professional development opportunity for the incumbent. The Head of Operations fulfils a key role in the Property Management business as follows:

¡  Provide leadership and management on internal business operations of the Property Management business in the Philippines

¡  Drives performance management and talent development / acquisition programs to support service delivery growth

¡  Manage the Transition of Assets, ensuring establishment, handover, documentation, hiring, billing, SOP establishment, and operational requirement for service delivery

¡  Leads the overall delivery of service excellence program

¡  Provides leadership and management support to the Head of Property Management for ensuring financial projections and performance are met

¡  Creates governance and processes in collaboration with the team, ensure contracts are in place to standards and process followed professionally to standards and requirements

¡  Development, education/enablement, and implementation of standard operating procedures based on the Global Standards platform, Localized Market / Industry Standards and upkeep of SOP’s and documentation on the web/sharepoint or other vehicles.

¡  Work closely with the Property Management Leadership team to prepare and institutionalize Risk Registry Review, monitoring, and supported; ensuring standards are in place

¡  Collaboration with Shared Services in supporting the broader operations of Property Management (HR, IT, L&D, Risk, Compliance, Finance, Legal etc)

¡  Oversees an audit and process improvement program on an ongoing basis

¡  Roll out and manage the implementation of systems / IT that add value to our teams and clients

¡  Supporting training which underpins Global Standards and ensuring all teams follow the localized global standards, compliance and risk management

¡  Drive the operating performance and standards of delivery of the onsite teams

Client and Stakeholders Relationship Management:

¡  Build and maintain effective working relationships with all members of Property Management without compromising independence and integrity of service delivery

¡  Develop effective working relationships with Shared Services / Platform / National Leadership in order to leverage resources and to support corporate initiatives in compliance, training and risk management

¡  Support business leaders in demonstrating Property Management business operations capability in new business opportunities

¡  Maintain effective relationships with external clients (client care & key developer relationships) through delivery of advisory engagement, aligned compliance, SOP, and risk management initiatives

Experience

¡  Senior level PM delivery experience

¡  More than 10 years of relevant experience in the property management industry

¡  At least 3 relevant years on P&L experience (even only exposure / involvement; not necessarily owning)

Required Skills and Knowledge

¡  Ability to work independently and remain task focused

¡  Superior attention to detail and organizational skills

¡  Mature interpersonal skills demonstrating an ability to build and maintain relationships

¡  Excellent written and oral presentation skills

¡  Best practice initiatives

¡  Creative ability

¡  Open to domestic travel

Qualifications

¡  Tertiary qualification in a property related discipline, accounting, compliance or law

¡  Master’s in business administration is a plus

¡  Completion of intermediate to advance training in Microsoft packages particularly Word, Excel and Outlook. PowerPoint intermediate competency would be advantageous.