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The Regional Engineering Account Manager is the senior technical and operational leader responsible for the delivery, performance, and continuous improvement of engineering services across a multi-site portfolio of laboratories, R&D facilities, and cleanroom environments. Acting as the primary engineering authority and strategic partner to the client, this role ensures consistent technical standards, regulatory compliance, reliability of critical systems, and high-quality service delivery across all locations. The role combines deep engineering expertise with strong leadership, client engagement, and multi-site governance.

Key Responsibilities

Regional Technical Leadership & Team Management

• Provide technical leadership and direction to site-based engineering managers, facilities engineers, and specialist technical teams across multiple locations

• Act as the senior engineering escalation point for complex technical issues related to laboratories, cleanrooms, and controlled environments

• Develop engineering capability through mentoring, training programs, technical competency frameworks, and succession planning

• Align regional engineering teams around consistent standards, procedures, and performance expectations

Engineering Account Ownership & Client Partnership

• Own the engineering account at a regional level, ensuring delivery of contracted services in line with client requirements and regulatory obligations

• Build and maintain strong relationships with client stakeholders including R&D leaders, lab managers, quality, and EHS teams

• Translate client scientific and R&D requirements into effective engineering and facilities solutions

• Lead technical governance forums, performance reviews, and strategic planning sessions with the client

Technical Oversight of Laboratories, R&D & Cleanrooms

• Provide oversight for engineering systems supporting laboratories, pilot plants, and cleanroom facilities

• Ensure precise control and reliability of environmental conditions including temperature, humidity, pressure differentials, airflow, and contamination control

• Oversee engineering support for laboratory utilities and systems such as:

o HVAC and cleanroom air handling systems

o High-purity water and laboratory-grade utilities

o Process and specialty gases

o Chemical storage, distribution, and waste systems

o Exhaust, fume hood, and abatement systems

• Support equipment installation, hook-up, commissioning, and operational readiness for laboratory and R&D equipment

Reliability, Compliance & Risk Management

• Ensure engineering systems comply with applicable regulations, standards, and internal quality systems

• Oversee validation, qualification, and requalification of cleanrooms, laboratories, and critical utilities

• Lead risk assessments, root cause analysis, and corrective actions for system failures or environmental excursions

• Ensure audit readiness and support regulatory inspections across all sites

Multi-Site Governance & Standardization

• Establish and maintain consistent engineering standards, SOPs, and maintenance strategies across the regional portfolio

• Drive harmonization of asset management, CMMS usage, and reliability practices

• Share best practices and technical solutions across sites to improve performance and reduce risk

Financial & Commercial Management

• Manage regional engineering budgets, including labour, subcontractors, and specialist service providers

• Monitor contract performance against KPIs, SLAs, and technical performance metrics

• Identify opportunities for value engineering, lifecycle optimization, and cost efficiency without compromising compliance or performance

Projects, Upgrades & Change Management

• Provide regional oversight of capital projects, facility upgrades, and technology changes affecting laboratories and cleanrooms

• Coordinate engineering resources across sites to support major installations and complex change activities

• Ensure robust change control, commissioning, and handover processes

Continuous Improvement & Strategic Development

• Drive continuous improvement initiatives focused on reliability, uptime, energy efficiency, and sustainability

• Support the client’s long-term R&D and laboratory growth strategy by ensuring engineering infrastructure is scalable and future-ready

• Contribute to regional and corporate engineering strategy and technical roadmaps

Qualifications & Experience

• Degree in Engineering (Mechanical, Electrical, Chemical, Facilities, or related discipline)

• Significant experience supporting laboratory-intensive, R&D, cleanroom, or controlled-environment facilities across multiple sites

• Proven experience in engineering account management or senior technical leadership roles

• Strong background in regulated, safety-critical, or highly controlled environments

Key Skills & Competencies

• Advanced knowledge of laboratory, R&D, and cleanroom engineering systems

• Strong leadership and influence across geographically dispersed teams

• Excellent client-facing, communication, and stakeholder management skills

• Commercial awareness with strong technical judgment

• Ability to balance technical rigor, service delivery, and client satisfaction