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Role: Receptionist / Front of House

Location: Glasgow

Working patterns: 5 days onsite

The Front of House position is a vital role within our busy organisation, providing an efficient and professional service to all staff, clients, and guests in line with CBRE’s vision and values. As a key contributor to the smooth operation of the client space, this role plays an essential part in creating a positive first impression and supporting daily business activity. It is a varied and fast-paced position within a small, dynamic department that supports several core areas of the business.

What you will be doing

Front of House duties:

• Meeting, greeting and attending to the needs of our clients to ensure a super customer service experience
• To build a good rapport with all clients & staff and resolve any complaints or issues quickly, to maintain a high-quality service
• Collection of daily mail and sign-off for deliveries to main reception and redirection where required
• To assist in always keeping the reception area presentable
• Set-up meeting rooms to a high standard for clients and senior team
• Book meeting rooms through central program and co-ordinate with teams to ensure appropriate rooms are allocated with efficient requirements
• Ensure that all meeting room bookings and cancellations are processed efficiently
• Liaise with local catering company for in-house events and meetings

Administration duties:

• Issuing incoming mail via email to appropriate department or staff
• Invoice processing for office overheads
• Keep weekly stock of office supplies and place orders when necessary
• Processing and physical banking of cheques for the cash team 3 days per week
• Organising and arranging local and international travel for the senior team??
• Maintain team mailbox, responding to queries timely
• Arranging secure access and locker allocations for new starts to the business
• Adhere to all fire safety test procedures and assist in the evacuation process in the event of a fire
• Undertake any other ad-hoc duties relevant to the post as and when required by request of the office manager or senior team (internal event planning, diary invites etc)
• Complete all annual training as required

What you will need to apply:

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm under pressure and to multitask during busy periods
• The ability to work unsupervised confidently
• Excellent interpersonal skills at all levels
• Good administrative skills and the ability to use email, mailboxes, Microsoft packages and booking systems
• Good team working skills

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure                                                                        

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.