Help Desk Associate (Facility Management)
ID loc de muncă
263549
Postat
09-Mar-2026
Linia de service
GWS Segment
Tipul postului
Full-time
Zone de interes
Serviciu Clienți
Locație/i
Warsaw - Mazowieckie - Poland
About the Role:

Join our team as a CBRE D&T Help Desk Associate and become a key player in providing exceptional customer service. You will be responsible for handling a high volume of inbound calls, outbound calls, and emails, recording detailed and accurate information. This role provides end-to-end support to resolve customer inquiries or concerns.


What You'll Do:
  • Act as a primary contact for customers and staff.
  • Troubleshoot and resolve complex technical issues.
  • Maintain accurate records of interactions with customers and recurring problems.
  • Identify needs, process improvements, opportunities, and weaknesses within the department and team to ensure efficient service.
  • Promote, develop, and maintain strong relationships between departments and with customers.
  • Coach and mentor helpdesk team members, providing guidance and support.
  • Identify training needs to ensure the staff is educated to achieve business needs.
  • Gather and analyze data to identify and solve complex, novel problems. May recommend new techniques.
  • Impact your team and collaborate with other teams whose work is closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.


What You'll Need:
  • High School Diploma with 3-4 years of job-related experience in customer service.
  • Fluent English.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Advanced organizational skills with an inquisitive mindset.
  • Ability to evaluate and communicate unusual and complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.


What We Offer:
  • Fully onsite role based in our client’s office.
  • Supportive Team.
  • Possibility to learn and grow further with CBRE GWS.
  • Being a part of an interesting international project within a dynamic and fast-growing company.
  • Benefits package including private medical care, co-participation in a sports card program, and life insurance.

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