Knowledge Manager - Talent Community
ID da função
264471
Publicado
04-Mar-2026
Tipo de trabalho
A tempo inteiro
Áreas de interesse
Digital e Tecnologia / Tecnologia da Informação, Pessoas / Recursos Humanos
Localização(ões)
Remote - US - Remote - US - United States of America
About the role

The Knowledge Manager will own HR knowledge as a strategic asset powering Agentic AI — ensuring content is structured, governed, and optimized to safely ground AI agents and deliver accurate, consistent employee and manager experiences. 


What You’ll Do

  • Define and manage the HR knowledge strategy supporting AI agents and digital assistants. 
  • Structure, curate, and govern knowledge for AI grounding (policies, procedures, FAQs, decision trees). 
  • Partner with Product and Engineering to align knowledge design with agent behavior and workflows. 
  • Establish content standards, lifecycle management, and quality controls. 
  • Drive continuous improvement based on AI performance, containment, and user feedback. 
  • Enable HR teams to author and maintain knowledge content. 

What You'll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • 3+ years in knowledge management, content strategy, or HR service delivery. 
  • Experience supporting AIpowered knowledge systems, chatbots, or digital assistants. 
  • Strong understanding of structured content, taxonomy, and governance. 
  • Familiarity with HR platforms (e.g., HR case management, portals, digital assistants). 
  • Analytical mindset with a focus on accuracy, risk, and experience quality. 


Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
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