Faça crescer sua carreira e seu potencial na CBRE

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts. 

Account Management Lead

As a CBRE BSO Portfolio Services Global Data Manager - Lead, you will be acting both in the role of Global Data Manager on a few accounts as well as take leadership of a team of Global Data Managers (expected 5-6 direct reports). You will be accountable for establishing & maintaining a strong working relationship with Clients. In the role, you will be in charge of commercial client care, finance on the account and act as primary point of contact for Client and internal stakeholders for lease administration matters.

This job is part of strategic Account Management Team within Portfolio Services, highly client-facing.

What You’ll Do:

• Lead a team of between 5 and 6 Global Data Managers and Data Governance Experts.

• Accountable for establishing & maintaining a strong working relationship with Client.

• Serve as the "bridge" between delivery teams and Client, including overall KPI/SLA monitoring, scope monitoring.

• Act as key POC for all Lease Administration matters and queries for Client and stakeholders.

• Take accountability fir the portfolio and lease administration data integrity and governance.

• Participate as a key team member in the Accounts Global Integrated Services team, as well as internal and external Client meetings.

• Act as primary point of contact to Client, including escalations management, periodic business reviews etc.

• Commercial monitoring of the Client MSA & commercial client care:

- MSA control including scope monitoring

- Key participant in contract renewals or amendments (supported by Sales & Solutioning Team)

- Cross-selling of PS services

• Develop strong cross-functional working relationships with wider global support services teams on the Account.

• Ensure policies and procedures are valid and updated regularly where needed.

• Support in escalations across the Delivery Team, monitoring escalated issues and facilitating timely resolution.

• Identify and contribute to continuous improvement initiatives within the account including process automations.

• Monitor the performance and quality of activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level agreements (SLAs)

• Finance oversight on the account:

- Ensuring proper reconciliation of account budgets

- P&L management and reporting

- Invoice preparation and payment monitoring.

• Involvement in strategy building for the account, in cooperation with Client, wider Account team and other internal stakeholders.

What You’ll Need:

• Minimum 3 years of experience in account or delivery management for lease administration and/or rent payment processes within real estate.

• Fluent, native-like English is a must.

• Fluent German is nice to have

• Strong relationship-building, negotiation, communication and interpersonal skills.

• Strong client care and service excellence focus including process excellence and automations.

• Decision-making and problem-solving skills.

• Proactive approach with Client and improvement focus.

• Wide understanding of PS business offering (cross-selling).

• Experience in managing risks and escalations.

• Ability to work under pressure and in a highly changeable working environment.

• Team player with excellent presentation skills.

Company benefits and perks: 

• Stable employment conditions 

Work based on employment contract in the international company with stable position on the labour market 

• Career advancement program 

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory. 

• Workplace Culture 

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. 

• Wellbeing actions 

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups) 

• Making a Change in the Word surrounding you 

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach) 

• Attractive package of benefits 

Private medical healthcare, life insurance, multisport card and MORE 

• International Environment 

Experience growing in multilingual community where diversity is cherished 

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)" .

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury.

DISCLAIMER 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.