Operations Manager- Soft Services Facilities Management- Life Sciences/ Pharmaceutical- Durham, NC
ID do trabalho
260073
Publicado
12-Fev-2026
Linha de serviço
GWS Segment
Tipo de função
Período integral
Localização(ões)
Durham - North Carolina - United States of America, Raleigh - North Carolina - United States of America, Research Triangle Park - North Carolina - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

The purpose of this position is to lead all aspects of vendor management / soft services operations for janitorial & radio onsite along with related performance metrics for an 800K SQ FT pharmaceutical site in Research Triangle Park, North Carolina.

What you’ll do

Leads Landscaping, janitorial, shipping / receiving, cafeteria, mailroom, waste/ hazard, uniform, confidential shredding services and lab garments services ensuring work is completed in accordance with account Key Performance Indicators.

Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP (Good Manufacturing Practices), etc.

Leads vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the Request for Proposal process to ensure the best pricing and service level performance. May assist with contract reviews and amendments.

Coordinates safety programs to make sure they're implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.

Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Supervisory responsibilities

This person will support a team of 4 reports.


What you’ll need

High School diploma or GED (General Education Degree) required. Bachelor's degree preferred. Minimum of 4 years of related experience of leading related soft services operations.

Must hold experience in Pharmaceutical / Life Sciences industry, preferably in Manufacturing.

Highly prefer some technical engineering experience in HVAC, Mechanical and/or Electrical/ Plumbing within Facilities Engineering.

Must hold leadership experience with developing and growing teams.

About CBRE:

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).