Business Unit Leader-Seattle
ID do trabalho
246712
Publicado
18-Nov-2025
Linha de serviço
GWS Segment
Tipo de função
Período integral
Localização(ões)
Seattle - Washington - United States of America
Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. 
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a Business Unit Leader, you will be at the helm of a high‑impact business, shaping strategy and driving performance across multiple portfolios. This is a senior leadership role with full ownership of the business unit’s success setting the vision, leading growth, and delivering outstanding results.

You will provide strategic and inspirational leadership across the business, accelerating sustainable growth, owning full P&L accountability, and ensuring robust governance, compliance, and risk management. With end‑to‑end operational responsibility, you will lead and develop diverse, high‑performing teams spanning operations, sales, contract support, and management while building a culture of excellence, accountability, and innovation.

Equally critical, you will be the driving force behind expanding and strengthening our customer base, forging long‑term partnerships, and delivering exceptional client outcomes. This role offers the opportunity to make a visible, lasting impact... scaling the business, empowering people, and positioning the business unit for continued success in a dynamic, fast‑paced environment.


What You’ll Do:
  • Drive a safety-first culture, promoting proactive behaviors to reduce harm and improve the wellbeing of our People.
  • Formulate business and sales plans in response to anticipated economic, technological and market trends.
  • Drive the sustainable and profitable growth of the BU.
  • Be responsive to customers, meeting in person where possible to develop long term relationships.
  • Monitor and improve Client satisfaction, at a minimum capturing NPS and CSAT data from across the Business Unit quarterly, monthly where possible.
  • Understand and anticipate customer requirements, through engagement and the sharing of best practice and thought leadership.
  • Ensure an appropriate customer reporting regime exists at account level and attend quarterly and annual meetings to drive the strategic development of accounts with customers.
  • Ensure appropriate governance and controls exist to deliver high quality, safe, and compliant operational outcomes.
  • Ensure robust Account Reviews are prepared and presented to the BUD monthly by Account Leads, with relevant input from AGMs and support staff. Coach and guide improvement, ensuring the detail receives the appropriate check and challenge. 
  • Prepare and deliver a monthly Business Unit Review (BUR) ensuring there are no surprises, no untruths, and sufficient challenge of presented data has taken place to validate the content.
  • Build a robust succession plan for the BU.
  • Drive continuous improvement and innovation across the BU, promoting the use of company tools and sharing best practice throughout
  • Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout business.
  • People Leadership and engagement, ensuring everyone is clear of their role, responsibilities and objectives and building a culture of ownership, teamwork and continual development.\
  • Ensure the team has both the competence and motivation to execute their role and reach their full potential. This includes the completion of mandatory training, suitable induction, and job specific learning.
  • Drive growth through appropriate strategic direction and planning, ensuring all pipeline activity is accurately detailed and forecast, for Projects and new business opportunities.
  • Motivate, guide and support the Business Development team to sufficiently cultivate new leads to meet growth targets and expectations.
  • Accountable for successful tender/bid development within the BU, including sales and operational resourcing, sign offs, document and commercial reviews, and presentation/pitch standards.
  • Full responsibility for Profit & Loss including the development of business financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth - ensuring targets are met or exceeded.
  • Ensure business policies and processes are effectively communicated and implemented across the BU.
  • Drive effective commercial and financial governance across the BU through accurate reporting, and appropriate checks and balances.
  • Drive the procurement strategy for the BU, focusing on outcomes such as value, performance, compliance, and diversity, to meet business goals.
  • Drive the use of preferred suppliers and ensure suitable vendor management controls exist at Account level in order to leverage maximum value
This is not a comprehensive list of job requirements, additional tasks may be included
What You’ll Need:
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree with focus on business, technical or management areas.
• Minimum of four years of related experience and/or training.
• Growth mindset.
• People management and leadership experience including recruitment, development and appraising.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments’ results within a function.
• History of achieving results / targets and growing business.
• Advanced financial skills and knowledge to review complex financial reports prepared by others.
• In-depth knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. 
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values
CBRE GWS
A CBRE Global Workplace Solutions (GWS) trabalha com clientes para tornar o setor imobiliário um contribuinte significativo para a produtividade e o desempenho organizacional. Nosso modelo de gestão de contas está no centro da nossa abordagem centrada no cliente para oferecer soluções imobiliárias integradas. Cada cliente é atribuído a um líder dedicado e é apoiado por recursos regionais e globais, aproveitando a plataforma mais robusta do setor. A CBRE GWS oferece resultados superiores consistentes e mensuráveis para nossos clientes em todas as etapas do ciclo de vida e em todos os setores e regiões.

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