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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an FM Global Director to join a team embedded within a leading financial services client. The FM Global Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. 

Working closely with the Global Alliance Director, the FM Global Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Through the development and execution of an Account Business Plan, the FM Director will be responsible for driving the FM platform.  The incumbent is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client’s business, utilizing the full breadth of products and capabilities of GWS.

Key Responsibilities:

P&L, Contract Management and Governance:

• Accountable for financial performance of assigned account/s including COP and AR
• Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
• Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required
• Ensures fulfilment of “promise” to customer – sets tone and culture for the way GWS delivers
• Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
• Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development:

• Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
• Demonstrates credibility and thought leadership, influencing business outcomes
• Manages enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team
• Creates alignment between customer need & organizational delivery
• Manages issue escalation and resolution

Strategic Planning & Value Creation:

• Account Growth
• Acts as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement of the client’s business.
• Supports growth of customer’s business through the development and execution of an Account Business Plan
• Influences the client’s planning and budgeting process to enhance value and optimize performance
• Represents the customers’ best interests externally and internally to GWS
• Strategic interpreter of needs and identifier of new value-added services
• Accommodates, plans, integrates portfolio contraction & expansion
• Ensures the successful management of scope expansion & renewal activities
• Establishes and executes resource & people strategy

Service Delivery Integration and Assurance:

• Act as a champion of the Integrated Account model, working closely with the Global AD to deliver upon the combined CBRE commitments to the client.
• Acts as single point of contact for FM related communication to and from the senior client
• Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
• Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership
• Manages in a matrix environment
• Manages Customer business changes that impact service delivery

Leadership:

• Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities
• Manages in a diverse environment
• Multi regional responsibilities
• Develops employees and provides career paths
• Develops a succession plan with actions

Essential Skills:

• Credible management of a large P&L
• Proven experience as a visionary leader
• High level of personal credibility, customer relationship management, networking and interpersonal skills
• Proven track record in the development & implementation of strategic plans
• Significant experience managing customer accounts across multiple regions
• Ability to effectively navigate in a matrix organization
• Exceptional collaboration skills
• Understanding of contracts and commercial models in the market
• Strong communication skills
• Industry knowledge and trends
• Consultative skills
• Ability to prioritize
• Interprets and manages risk
• Delivers results

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.