Technical Services Administrator - Talent Community
Vacature-ID
183644
Geplaatst
04-sep-2024
Soort baan
Voltijd
Interessegebieden
Klantenservice, Digitaal en Technologie / Informatietechnologie
Locaties
Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

About the Role:  

This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.  

  

  

What You'll Do: 

  • Process, manage, monitor and perform quality assurance on support requests. 
  • Maintain 99% (or higher) Service Level Agreement compliance 
  • Utilize SharePoint and Microsoft Office products to update web content. 
  • Provide content delivery by following established web publishing processes.
  • Provide web best practices consulting as needed, and other project or web support duties as assigned.   
  • Oversees and manages service documentation. Performs quality assurance on all services being developed for clients to ensure quality.  
  • Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services. 
  • Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).  
  • Other duties may be assigned.

What You Need:
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 

  • Associates or bachelor's degree and/or 2-5 years of experience in a related field.  
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. 
  • Customer service (call center, retail, etc.) experience preferred.
  • Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook. 
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