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About Us

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Host to join our Booking.Com team in Manchester!

The Hospitality Host is the primary ambassador and the “face” of the Campus. This role marries high-end hospitality with efficient reception management, delivering a consistently warm, professional, and personalised welcome to all employees, visitors, candidates, and vendors. You are responsible for the first and last impression of the workplace, ensuring every guest interaction is seamless, supportive, and reflects a premium service standard. 

While your primary focus is guest experience, you are an integral part of the Workspace Services team, supporting Office Managers and Campus projects to ensure the building is fully operational and on-brand at all times. 

1. The Art of Hosting (Guest Experience) 

• Warmth & Proactivity: Greet every person with a smile. “Make the first move” by initiating conversation, learning names, and anticipating needs before they are voiced. 

• Central Point of Contact: Act as the first-line information resource. Handle questions with detail and a "customer-centeric" mindset, ensuring no guest is left unassisted. 

• Seamless Arrival: Proactively monitor the entrance. Assist guests with self-check-in, manage the preparation/issuance of access badges, and handle wardrobe/coat check services during events. 

• Company Culture: Embody the company’s values in every interaction. Ensure the lobby feels like a welcoming "home" rather than just a reception area. 
  
  

2. Building Operations & Presentation 

• Operational Excellence: Maintain the reception desk, lobby, and waiting areas to a “showroom” standard - clean, organised, and clutter-free. 

• Daily Walkrounds: Perform detailed floor walks to identify safety risks, maintenance issues, or opportunities for improvement. Act as the “eyes and ears” of the campus. 

• Amenity Management: Monitor and maintain building amenities (e.g., restocking stationery, checking printer stations, resetting furniture in common areas). 

• Service Coordination: Manage the reception and parking inboxes. Filter, file, and respond to emails with high attention to detail. 

• Support & Collaboration: Dip into Office Manager tasks as required. Support event logistics (seminar/training room coordination) and assist with administrative tasks to maintain event flow. 
  
  

3. Systems, Safety & Communication 

• Reception playbook: Ensure the playbook is kept up to date with the source of truth and we are adhering to roles and responsibilities within the playbook.  

• Service Management: Act as the first responder for ServiceNow. Follow set workflows and escalate complex issues to the Office Manager or Workplace Specialist promptly. 

• Incident Reporting: Accurately register reports, complaints, and queries. Ensure a smooth handover to Security or Facilities teams. 

• Safety & Security: Monitor visitor flow and behavior. Maintain a direct line of communication with Security.  

• System Proficiency: Maintain expert knowledge of Ocms3, and internal SOPs/Manuals. 
  
  

Job Details

• Monday to Friday
• 8am - 4pm
• Progression & upskilling for the right candidate!
  
  

Desired Skills & Experience

• Hospitality Mindset: You are energised by in-person interaction and genuinely enjoy helping others. 

• The "Doer" Attitude: You are a self-starter who identifies work that needs to be done without waiting for instruction. 

• Communication: Exceptional verbal and written skills. You can explain complex policies (like guest or security protocols) in a friendly, supportive way. 

• Multi-tasking: Ability to handle high-traffic periods and large events while maintaining a calm, gracious demeanor. 

• Integrity: You demonstrate high levels of accountability and take ownership of your desk and the guest journey. 

For any questions please email Beth.asquith@cbre.com or apply now!

EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.