Workplace Experience Coordinator - New York City, NY
Jobb-ID
264126
Publisert
24-Mar-2026
Servicelinje
GWS Segment
Jobb type
Full-time
Interesseområder
Administrativt, Kundeservice, Eiendomsforvaltning
Sted(er)
Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America
About the Role:

The Workplace Experience Coordinator role is at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader.

As part of a “front-of-house” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services.

This is a fully onsite Monday-Friday

Role 7:00AM-10:00PM (Typically an 8.5 hour day scheduled within these hours of operation with flexibility required when early or after-hours event support is needed).

What You’ll Do:

●     Enthusiastically greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties.

●     Provides coordination and support for delivery of workplace services like Reception, Switchboard Room Management, Mailroom Organization and package deliveries, A/V Support, Meeting and event management, Supplies restock on multiple floors, Supply ordering and inventory management, Meeting and events coordinatio, Equipment Care, etc.

●     Maintains awareness of the workspace. Work closely with other vendors to maintain and safe and comfortable environment

●     Responds to customer requests and feedback with accurate and detailed information according to specific requests via email, slack and in-person.

●     Collects, sorts and distributes mail and packages from delivery locations to a central mail room as well as designated desk areas on-site.

●     Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.

●     Completes assigned project tasks using data analyzation to complete tasks or projects related to workplace organization based on client requirements

What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
  • Open and flexible work schedules.
  • Ability to comprehend and interpret and action instructions.
  • Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset


Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more


New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $60,000 annually and the maximum salary for the Workplace Experience Coordinator position is $69,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. 
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. 

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. 

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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