Workplace Experience Sr Manager - New York City, NY
직무 ID
263951
게시됨
06-3월-2026
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Manhattan - New York - United States of America, New York City - New York - United States of America
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY
The Senior Experience Manager serves as a primary client contact for the delivery of Host’s services that seek to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would develop and oversee the Experience team’s operations as they provide services for a building, campus, or portfolio, with the goal of ensuring that these operations align with client goals and needs.
DUTIES & RESPONSIBILITIES
Drives consistent, quality, service through supervision of other Host employees and third parties supporting multiple experience service types throughout a large campus or multi-site portfolio.
Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
Manages a team throughout a large campus or multi-site portfolio; provide direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.); makes recommendations on budgets and cost reductions.
Creates and manages the overall Experience Services operating budget and determines annual budgets; Establishes savings goals and creates action plans to improve financial position(s).
Negotiates with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
Ensures consistency in support provided by the team through continuous review and improvement of multiple Experience Services throughout a large campus or multi-site portfolio.
Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies throughout a large campus or multi-site portfolio.
Ensures safety standards are met by those delivering Experience Services, whether company employees or third-party service providers.
Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
Manages negotiations for contract services; May inform strategic plan for utilization of vendor partnerships. Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Maintain relationships with vendors who provide services and goods.
Identifies content and manages creation of workplace orientation materials and delivery throughout a large campus or multi-site portfolio.
Deliver the Service Business Continuity plan on a semi-annual basis and conduct testing as required throughout a large campus or multi-site portfolio.
May be responsible for managing large programs delivered by third party vendors, such as food, transportation, events, or mail.
Performs other duties as assigned.
What You’ll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset
- As a Supervisor / Manager:
- While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
- Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
- Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
- Support stop work authority when it is exercised in good faith
- Communicate any / all potential workplace hazards and workplace procedures.
Why CBRE?
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more
Host
Host는 세계 최대의 상업용 부동산 조직인 CBRE의 서비스 라인입니다. 당사의 사명은 사람 중심의 기술 기반 서비스를 통해 개인의 웰빙과 생산성, 조직 효율성을 높이는 것입니다. 간단히 말해, 당사의 목표는 사람들이 더 스마트하고 즐겁게 일하도록 돕는 것입니다.
당사가 제공하는 경험 서비스는 직원들이 기술, 편의 시설 및 가장 중요한 커뮤니티를 통해 자신의 환경에 연결할 수 있도록 합니다. Host의 확장 가능한 제품군에는 유능한 CBRE ‘호스트’가 제공하는 컨시어지 급의 서비스와 세계 정상급 고객 서비스 교육 및 인증, 그리고 강력한 엔터프라이즈급 기술 플랫폼이 포함됩니다.
특정 고객의 요구에 맞춰 조정할 수 있는 이 플랫폼은 사용자가 일터를 탐색하고, 동료와의 회의를 예약하고, 업무 공간을 예약하고, 식음료 서비스를 이용하고, 건물 및 컨시어지 서비스에 액세스할 수 있는 강력한 모바일 경험을 제공합니다.
