CBRE에서 경력을 쌓고 잠재력을 키우십시오

Key Responsibilities:

• Lead, develop, manage, and motivate a high-performing technical team during the assigned shift to ensure all services are delivered to the highest standards.

• Responsible for the operational management of the technical staff, and the operation, maintenance, and technical services during the shift, including but not limited to:

• Execution of preventative and reactive maintenance tasks.

• Technical troubleshooting and resolution of operational issues.

• Ensuring the continuous availability and efficiency of critical equipment and systems.

• Supervision of service requests and work orders.

• Coordination with other shifts and departments for seamless handover and continuity.

• Inspection and monitoring of equipment performance.

• Support the Contract Manager to ensure services provided by CBRE and client supply chain are delivered to the highest levels and managed against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Maintain a close relationship with client representatives, ensuring partnership and that expectations are met and exceeded during the shift.

• Provide daily/weekly reports for all activities completed onsite during the shift, including but not limited to team updates, operational performance, incident reports, and maintenance status.

• Ensure that all matters that may impact the smooth running of the facility and its technical systems are immediately reported and collaborate with relevant stakeholders to ensure timely resolution of tickets and jobs.

• Ensure a 5-star customer focus within all areas of operational activities, and that effective relationships are maintained with all stakeholders.

• Review standard operating procedures (SOPs) and workflows to ensure continuous best practice, quality improvement, and efficiencies are implemented within technical operations.

• Ensure all staff communication related to technical operations and incidents is issued to building user groups in a timely manner.

• Ensure the provision of healthy and safe working conditions which comply with both client and CBRE’s Health & Safety policy, actively promoting safe working practices within the team.

• Embrace CBRE and client values and ways of working by providing an example for all team members.

• Must be operationally hands-on to assist the wider team during peak periods and work flexible hours from time to time.

• Perform other duties as assigned.

• Delivery of services shall be in line with the strategy set by the client and the Facilities Management Main Contact.

• Establish standard procedures for potential scenarios or problems during the shift, including incident response.

Communication Skills:

• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.

• Ability to respond to common inquiries or complaints in a prompt, customer-focused manner.

• Ability to effectively present technical information to internal departments and/or large groups of employees and stakeholders.

Person Specification:

• Ability to work in a fast-paced, critical environment.

• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence, and passion for challenges.

• Ability to work under pressure and draw on time management skills.

• Customer service-focused.

• Strong problem-solving and analytical skills.

• Comfortable with and embracing of new technologies and digital tools.

• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Well organized and able to keep detailed records and documentation.

• Ability to embrace and implement technology for operational efficiency.

• Passionate about safety and ability to implement safe working measures and protocols.

• Proven experience in a relevant technical field (e.g., Electrical, Mechanical, HVAC, Building Automation Systems, or General Maintenance) with a strong understanding of facility infrastructure.

• Previous experience in a team leadership or supervisory role is required.

• Relevant technical certifications or qualifications are highly desirable.

In addition to all above, other duties may be assigned by the line manager.