Guest Relations Executive- Financial Institution
직무 ID
262742
게시됨
24-2월-2026
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Brisbane - Queensland - Australia
- Excellent opportunity working with a renowned, prestigious financial institution
- Fast paced corporate guest services environment
- Based in Brisbane CBD - Land of the Turrbal people
About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About the Role:
To professionally perform the day to day operational functions within Guest Relations ensuring all client requirements are met. Provide support to the Brisbane Guest Relations Team, as well as assisting the Guest Relations Manager and Senior Facilities Manager, to ensure the established standards, systems and operating guidelines for Guest Relations are maintained and professional at all times.
Responsibilities include, but are not limited to:
- Oversee, in conjunction with the Guest Relations Manager, the reception desk, and the day-to-day reception functions, meeting room suite, Barista/Cafe functions within Guest Relations ensuring the operational standards are maintained and professional at all times
- Establish and maintain collaborative working relationships with team members, key client and supplier stakeholders to understand their requirements, align objectives, maximize value and support to the business
- Assist with operational coverage on a daily basis, in conjunction with the Guest Relations Manager, this includes staff rotation as required, co-ordinate Barista staff, Boardroom Attendants, Agency Temp Staff coverage for sick leave, annual leave and/or any necessary roster changes to meet business demands.
- Meet and greet clients and visitors and provide assistance based on their needs. Announce the arrival of guests to internal staff and escort to client meeting rooms as required.
- Provide beverage service to client meeting rooms and set up/breakdown of catering/equipment in rooms when required
- Manage Meeting Room Booking System (MRBS) – this includes assisting with booking reservations, cancellations and/or amendments as per the clients requests, ensuring all booking requirements are captured, proactively reviewing and pre-planning for future bookings
- Provide the necessary leadership support in the absence of the Guest Relations Manager for Reports/BCP Auditing etc
- Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns
- Ensure reception and public client spaces are being maintained to the established standards. This includes cleaning, tidy and re-setting of rooms, identifying any faults with furniture, fixtures and equipment which are to be recorded, reported and rectified.
- Coordinate catering, audio visual and equipment requirements requested by the client
- Assist and co-ordinate Client Functions/ Events including catering, audio visual equipment, compiling function sheets, performing regular planning and testing checks, set up/breakdown of furniture and catering equipment as requested by the client. This includes liaison and coordination with external catering/equipment companies, internal business stakeholders. Required to facilitate early/ late functions by working outside of regular hours when required, supervising external catering staff to ensure the food and beverage service delivery meets the business standards, overseeing the event schedule, addressing any issues that arise through to resolution
- Assist staff with ordering offsite catering for internal meeting rooms
- Administrative duties or project work as required, including management of Guest Relations and office consumables, processing purchase orders/ invoices, mail, couriers, after hours air conditioning
HEALTH, SAFETY & ENVIRONMENT REQUIREMENTS
- Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
- Report all incidents within specified timeframes
- Carry out, report and record inspections and ensure accurate remediation of defects or non-compliances, liaising with correct vendors and partners
- Where applicable, induct vendors to site specific situations
- Carry out comprehensive and effective work safety and risk mitigation procedures
- Carry out and keep records of safety and spot checks demonstrating commitment to WHS, including Harbor observations
What You’ll Need:
- Strong organisational and time management skills and high level of attention to detail
- Strong verbal and written communication skills – ability to communicate at all levels
- Excellent personal presentation
- Delegation skills - able to prioritise accordingly and flexible in handling a variety of tasks
- Complaint handling - able to resolve problems as they arise in an appropriate manner
- Experience in a corporate reception or five star hotel environment
- Administrative Skills – word, PowerPoint, Zoom, Excel and Outlook are desirable
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
