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As a Customer Service Associate you will provide advanced customer service and administrative support to a large Business Unit, Facility, or Account.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

• Respond to escalated client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Act as a financial and operational systems client resource. Assist with efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Create work orders and assign them to technicians, subcontractors, and vendors as needed. Generate complex reports on open and closed work orders and check status with the appropriate technician or vendor.
• Review vendor files and check the accuracy of completed paperwork. Train partners on work orders and billing procedures.
• Process invoices and ensure accurate cost center coding.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Assist with the preparation and delivery of monthly Contract and Business Unit reviews.
• Attend on-site inspections and log hazards & customer feedback.
• Identify and help drive the implementation of savings opportunities to ensure customer and financial savings targets are maximized.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.