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About the role:

The Senior Business Manager for Enterprise serves as a trusted partner to the Enterprise leadership, driving initiatives that enhance cross-functional effectiveness and reputation. Reporting directly to the Global President of Enterprise, this role ensures the leadership team is engaged and prepared for strategic projects, client opportunities, and internal change management. As a central coordinator and advisor, you will collaborate with business-line SMEs and administrative professionals to deliver reports, briefings, and management tools that enable strategic outcomes.

What you’ll do:

Business Administration & Strategic Project Support

• Partner closely with the Global President of Enterprise to manage priorities and daily workflow.
• Partner with BOE Business Management and Executive Support to develop and maintain executive governance structures, including agendas, meeting minutes, and attendee lists.
• Track meeting outputs and action items, following up with stakeholders to ensure timely completion.
• Create and manage programming and tracking for strategic projects across Enterprise.
• Coordinate with Project Leads and BOE Business Management to deliver executive-level reporting for strategic projects across Enterprise.
• Ensure Enterprise leadership is engaged in strategic projects by attending meetings, escalating risks and key action items, and supporting scheduling and agenda preparation.
• Track and manage strategic partner relationships with project executive sponsors.
• Assist leadership in prioritizing strategic initiatives and communicating changes in direction across the business.
• Coordinate and lead certain strategic projects, particularly those that are cross-functional.

Analytical & Data-Driven Decision Making

• Collect, analyze, and synthesize data from multiple sources to inform executive decision-making and strategic priorities.
• Develop goals, milestones and KPIs for key initiatives and ensure clear ownership.
• Develop dashboards and performance metrics to track progress against key initiatives.
• Provide actionable insights and recommendations based on quantitative and qualitative analysis.

Strategic Planning & Scenario Analysis

• Lead and facilitate strategic planning cycles, including annual and quarterly reviews.
• Support leadership in scenario analysis, risk assessment, and contingency planning.
• Partner with finance to understand performance results and targets and align enterprise objectives to ensure targets are on track to be met.
• Align enterprise objectives with business-line strategies and ensure consistent execution.

Operational Excellence & Process Optimization

• Identify opportunities for operational improvement and process optimization across the enterprise.
• Implement best practices and continuous improvement initiatives to enhance efficiency and effectiveness.
• Monitor and report on process performance, recommending changes as needed.
• Support recruiting and onboarding processes across the leadership team.

Stakeholder Management & Influence

• Map and manage relationships with key internal and external stakeholders, including cross-functional teams, executive sponsors, and clients.
• Build influence and foster alignment across departments to drive strategic outcomes.
• Serve as a liaison between leadership and stakeholders, ensuring clear communication and collaboration.
• Reconcile stakeholder views with awareness and respect.

Communications

• Partner with communications leads to prepare and deliver internal and external messaging about key business initiatives.
• Prepare speaking points and presentations for leadership for conferences, client presentations, and industry events.
• Collaborate with business leaders to prepare board reports and documentation for upstream reporting.
• Maintain a toolkit of materials and templates for leadership use in meetings.

Client Relationship Management

• Develop and maintain a database of key client relationships.
• Proactively identify and schedule client engagement opportunities, including travel and product rollout periods.
• Ensure leadership is prepared for client meetings with relevant presentations, speaking points, and briefing documents.

Issue Resolution & Rapid Response

• Serve as a point of contact for urgent issues, facilitating rapid assessment and resolution.
• Coordinate cross-functional teams to address challenges and minimize business disruption.
• Develop protocols for escalation and response to unforeseen events, ensuring business continuity.